Each Joselito piece has a slightly different weight. That's why we indicate an approximate weight and an indicative price per kilogram. The price you see is the one you'll pay for the whole piece.
We ship to mainland Spain, the Balearic Islands, Ceuta, Melilla, France, Portugal, and Germany. If you want to ship to a country not on the list, please contact us.
Once your order is registered, it will be delivered in approximately 48 hours within mainland Spain and the Balearic Islands. For international shipments, delivery takes approximately 72 hours.
Shipping is free for orders over €100 within mainland Spain. For smaller orders, check our rates: https://www.joselito.com/transporte.html. For Ceuta and Melilla, shipping is free on orders over €500. For the Balearic Islands, it's free on orders over €150. Shipments to Ceuta and Melilla are subject to local customs procedures, with charges to be paid by the customer.
No. Delivery is included in the total order price.
Yes, all prices include VAT.
Ordering on our website is simple and does not require an account. Browse the products section, add items to your cart using the purchase button, then review your cart by clicking the "Shopping Bag" icon in the top right corner. Proceed to checkout and enter your billing details—usually the address associated with your credit card. You can select to ship to this same address or a different one. If it’s a gift, check the "Gift" box and add a message. Choose a payment method: credit card or bank transfer. Review your order summary and click "Place Order" to confirm. You’ll receive a confirmation email with your order number and summary. You can track your order using the “Order Tracking” section by entering your order number and email. Once your order ships, you’ll receive another email with tracking info. After delivery, we’ll send you a short satisfaction survey—your opinion helps us improve.
Yes, go to the “Order Tracking” section on our website, enter your order number and email to see if it’s being processed or already shipped. You can also view and print past orders and invoices or request us to process an invoice.
We begin preparing your order immediately after confirmation. However, if it hasn’t yet left the warehouse, you can still cancel or modify it. Contact us at +34 923 58 03 75 or email: store@joselito.com.
The delivery company will contact you using the phone number provided during checkout to arrange delivery. If up to three delivery attempts fail, you’ll be informed where to collect the order at the nearest office.
Surprise someone with a delicious Joselito gift. Choose the product and we’ll take care of the rest. Select the “Gift” option during checkout to include a message. The signature Joselito wrapping and elegant presentation will delight the recipient.
After placing your order and receiving a confirmation email, you’ll get a second email once it ships, including a tracking number and link.
Our emails may be going to your spam or junk folder. If you don’t find them, please contact us.
Yes. To return a product, it must be unused and in perfect condition. Within 15 calendar days, email us at store@joselito.com with the reason for return and photo proof that the item is sealed and undamaged. If approved, return shipping is at your own expense. Our Quality Team will review the case and contact you. If the product does not meet Joselito’s standards, email us and we’ll provide return instructions. Customer satisfaction is our priority, and we aim to resolve issues quickly.
You can pay by credit card (Visa, MasterCard, or American Express) on our website. You’ll need the cardholder’s name, card number, expiration date, and CSC (the 3-digit code on the back). Alternatively, pay by bank transfer: select “Bank Transfer” at checkout. You’ll receive our bank details on the next page and via email. Once we receive the transfer, your order will be shipped.
Call us at +34 923 58 03 75, Monday to Friday from 8:00 a.m. to 5:00 p.m., or email us at store@joselito.com. We’re here to help.
Personal Data Protection
At Joselito, we process your data in accordance with the General Data Protection Regulation (GDPR). Any information you provide through our channels of attention, forms, or purchase processes will be used exclusively to manage your request and improve your experience. You can consult our Privacy Policy for more information.
